Your privacy is important to us. It is AR Thangakottai's policy to respect your privacy regarding any information we may collect from you across our website and resort premises.

1. Information We Collect

We collect personal information when you make a reservation, check in at our resort, use our services, or interact with our website. This includes:

• Identity Data: Full name, date of birth, nationality, and gender as required for hotel registration.
• Contact Data: Email address, phone number, and postal address.
• Identification Documents: Government-issued photo ID (Aadhaar, Passport, Driving License) as mandated by local regulations.
• Booking Data: Check-in/check-out dates, room preferences, number of guests, and special requests.
• Payment Data: Credit/debit card details, UPI IDs, and transaction history processed through secure payment gateways.
• Technical Data: IP address, browser type, device information, and cookies when using our website.

2. How We Use Your Information

We use the collected information to provide you with the best hospitality experience at our Yelagiri Hills resort:

• Processing and managing your room reservations, event bookings, and dining arrangements.
• Communicating booking confirmations, check-in instructions, and resort updates.
• Facilitating access to resort amenities including the swimming pool, spa, fitness centre, and banquet halls.
• Responding to your enquiries, feedback, and service requests.
• Sending promotional offers, seasonal packages, and event invitations (with your opt-in consent).
• Complying with legal obligations and government regulations for hospitality establishments.

3. CCTV & On-Premises Surveillance

For the safety and security of our guests and staff, CCTV cameras are operational in public areas of the resort including the lobby, corridors, parking areas, swimming pool surroundings, and event spaces. Footage is retained for a limited period and accessed only for security or legal purposes. Private guest rooms and washrooms are never monitored.

4. Cookies & Website Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These help us:

• Remember your preferences and previous interactions.
• Analyse website traffic and usage patterns via Google Analytics.
• Provide relevant content and improve our online booking experience.

You can control cookie settings through your browser preferences. Disabling cookies may limit certain website functionalities.

5. Third-Party Services

We may share your information with trusted third parties solely to facilitate our services:

• Payment Gateways: Razorpay, PayU, or similar processors for secure transactions.
• OTA Platforms: MakeMyTrip, Goibibo, Booking.com, and other travel aggregators through which you may have booked.
• Communication Services: WhatsApp Business API and SMS gateways for booking notifications.
• Government Authorities: Guest registration data as required under the Tamil Nadu Hotels and Lodging Houses Act.

We do not sell, trade, or rent your personal information to any third party for marketing purposes.

6. Children's Privacy

We collect limited information about minor guests (name and age) as part of the booking process for room allocation and safety compliance, particularly for pool and activity access. This data is collected with the consent of the accompanying parent or guardian and is handled with the same care as adult guest data.

7. Data Retention & Security

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Guest records are maintained as per government regulations for hospitality establishments. All stored data is protected using industry-standard encryption and access controls.

8. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Opt out of promotional communications at any time.
• Request deletion of your data, subject to legal retention requirements.

To exercise any of these rights, please contact our administration team.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated through our website. Your continued use of our services constitutes acceptance of the updated policy.